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Assistant Director Investigations


Job Description

The key duties of the position include
  • Lead and guide staff who have expertise in leading investigations
  • Lead investigations into disability service providers and their response to issues of safety, well-being and quality of support services for people with a disability. Investigations will be undertaken in accordance with the National Disability Insurance Scheme Act 2013 (Cth), Rules, the Commissioner's policies and procedures, the Regulatory Powers (Standard Provisions) Act 2014 (Regulatory Powers Act) and relevant Commonwealth legislative requirements.
  • Ensure that investigation reports recognise the communication and support needs of people with disability accurately and respectfully, and where relevant to the investigation that people with disability are included and supported to participate. This includes the conducting of interviews, preparation of statements, affidavits and collection of evidence.
  • Develop and maintain excellent working relationships with the Office of General Counsel, the NDIS Commission more broadly, and with a variety of stakeholder groups.
  • Collect, secure and manage evidential material and confidential information gathered during investigations and other compliance activities.
  • Produce high quality investigation reports to help disability providers understand the reasons for decision and any remedial action required.
  • Work collaboratively with legal officers and other advisers in the development of compliance responses and briefs of evidence.
  • Prepare briefs of evidence to support administrative action, civil proceedings and criminal prosecutions.
  • Undertake research and analysis, identify systemic issues for the disability sector from the investigation conducted, and provide strategic advice to the NDIS Commissioner.
  • Make timely recommendations to disability service providers for improvement of services to people with disability as a consequence of investigation findings, giving consideration to capacity building in the disability sector.
  • Work collaboratively with other agencies or authorities and where appropriate refer matters to them under the relevant jurisdictional law.
  • Provide input to support the development of operational protocols for national consistency across investigations.
  • Contribute to the development and continuous improvement of the national investigations function.
  • Provide guidance to others at the NDIS Commission.
  • Lead an environment where learning and information sharing is encouraged.
  • Regular travel may be required.