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Compliance Manager

Aged Care Quality and Safety Commission

Job Description

  • EL1
  • Ongoing
  • Sydney, Melbourne, and Canberra


The Aged Care Quality and Safety Commission (the Commission) formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, well-being and quality of life of people receiving aged care.


A full-time, ongoing opportunity exists in Sydney, Melbourne and Canberra. The Compliance Manager position is responsible for operational management of aged care quality compliance matters.

Reporting to the Director in Approvals Compliance and Investigation Group, your main responsibilities will be:

  • Undertake risk assessment and exercise delegations based on advice received from the Quality Group in Aged Care Quality and Safety Commission and/or other regulators. 
  • Leadership and management responsibility for APS6, APS 5 and 4 officers in the section.
  • Stakeholder engagement with a wide range of stakeholders both internal and external to the Department.
  • Demonstrated high level communication skills in dealing with industry representatives while maintaining accurate and contemporaneous recordkeeping.
  • Ability to identify, discuss and rectify issues as they arise while adhering to legislation, national policies and procedures.
  • Contribute to the development of team goals, work plans and broader section planning.


To be successful in this role you will need the following:

  • Capacity for objective analysis and sound professional judgement in making complex decisions.
  • Highly-developed written and oral communication skills and demonstrated ability to communicate information coherently and concisely to audiences with a range of backgrounds and cultures.
  • Demonstrated ability to prepare and finalise comprehensive, well analysed and evidence-based documented written reasons for decisions in accordance with relevant legislation, national policies and procedures.
  • Demonstrated ability to effectively manage interpersonal and communicate with internal and external stakeholders.
  • Demonstrated skills in time management, prioritisation and working with competing priorities.
  • High level analytical skills to accurately identify risk using appropriate decision tools for reporting/managing unacceptable risks.
  • Ability to work independently, as part of a larger team, and within the broader departmental environment in accordance with the APS Values and Code of Conduct.


Salary offered will be between $102,512 and $116,916 per annum depending on skills and experience.  In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit

In your application please provide a statement of claims against the Key Capabilities in no more than 500 words.

Merit Pool established through this selection process may be used to fill this or future vacancies on an ongoing basis.

The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognise the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.


How to Apply?

  1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title.  All documentation relating to the role and application process will be located here.
  2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
  3. As part of your application you will be requested to complete a statement of claim or respond to targeted questions, attach your Resume and Application Cover Form. The Application Cover Form is located as a link under the job title on the careers page.
  4. Click ‘Apply Now’ when you are ready to submit your application.


Please complete an online application form and submit to

by 5:00pm (local time), 13 May 2021.  Only completed applications will be accepted.



Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to the ­­­­­­­­­ Director Compliance Centre East by emailing with the Position title in the subject line.



Further information:

For further information about the Quality Commission, office locations and other related resources, please visit


For more information on the Australian Public Service, please visit and