In Customer Resolution and Remediation, we are working towards making it easy for our customers and the community to feel heard and have any complaints resolved fairly & efficiently. For us to achieve this we are growing and need you to consider this role.
This role will be incredibly rewarding and you will have the opportunity to make a difference and CHANGE THE WORLD…. or at least the experiences of our customers.
In this role you will be responsible for ensuring that NAB is meeting its Complaints Handling regulatory and audit requirements ensuring prescribed standards are met as needed and delivering complaints reporting improvements through enterprise cloud based platform and tools.
Desirable skill set:
NAB, invested in you
At NAB, we believe success comes from our people. We're committed to supporting your talent and skills through your career, as you help us build a culture that affects change for our customers - and for the community too.
If you think this role is the right fit for you please apply. Our customers come from all walks of life and so do we, we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our business stronger. To view full details, please refer to the Role Purpose Statement available.
To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. Please note that candidate screening and interviews may be conducted prior to the closing date of the job advert.