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Cyber Security Specialist - Threat Engineer

Palo Alto Networks

Job Description

Job Description

Your Career

Provide Technical Support to customers & partners by phone, e-mail and in person
⦁ Work directly with ETAC, GSRT, ISR, PanAV, DevOps and Software Engineering to get customer problems resolved
⦁ Have thorough understanding of the Software release and bug cycles
⦁ Able to isolate root cause for product defects and Reproduce customer issues in the lab.
⦁ Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors- exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results
⦁ Networks with key contacts outside own area of expertise- regularly participate in technical discussions with cross functional teams
⦁ Publish Technical Support Bulletins, provide content technical review for Knowledge Base as well as contribute to customer facing forums and other technical documentation
⦁ Assume technical escalation responsibility for the following threat related issues
⦁ Respond to Wildfire verdict and PanAV issues
⦁ Internet Security Research Team issues (PAN-DB, IP Block List, Suspicious DNS)
⦁ Platform related bugs
⦁ Escalations driven by case age
⦁ Sales Escalations (HOT/At-Risk/Political in nature)
⦁ Breach or Incident Response related escalations
⦁ Able to conduct multi-vendor troubleshooting
⦁ Develop into Threat Subject Matter Expert
⦁ Has visibility across the entire organization; leadership is recognized across the organization
⦁ Assist in developing and documenting threat specific escalation processes
⦁ Perform due diligence with respect to Malware or Exploit analysis
⦁ Develop and deliver threat specific training materials to the TAC organization
⦁ Take part in the Follow the Sun on-call shift rotation on weekend and public holidays if required
⦁ Monitor Threat Queue
⦁ Provide General Threat Consultation to other team members
⦁ Threat Lab Support, Development, and Replication assistance
⦁ Technical Case Audits - Identify educational opportunities
⦁ Active call assistance