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Data Security

Job Description

Manvision is a Global IT Staffing and Recruitment company headquartered in Sydney. We place both Contractors and Permanents on very attractive terms. We are an IT company promoted by senior professionals that have spent several years in the IT Products, Solutions and Staffing Industry.

Roles and Responsibilities

  • Provide exceptional customer support via the phone and ticketing system
  • Own level-appropriate customer requests and issues, seeing them through to resolution
  • Own support escalations from other engineers and support teams according to escalation procedures
  • Collaborate with Service Delivery Managers and Account Executives to build strong customer relationships
  • Work closely with customers in the pre-implementation process to design and architect desired customer solution.
  • Work closely with the implementation team to quality check deployments and perform initial vulnerability assessment as part of the customer environment acceptance process.
  • Research, plan and coordinate complex maintenance activities
  • Lead Root Cause Analysis (RCA) exercises to drive process & technology improvements.
  • Collaborate and share knowledge with other administrators and engineers via wiki articles and training presentations
  • Contribute to the development of technical best practices for administrative responsibilities
  • Prepare and review defined policy and process standards
  • Ability to communicate effectively, both verbally and in writing, with customers as well as with internal stakeholders. Including preparing and presenting to customers electronically as well as on-site.
  • A willingness to work weekends and/or holidays when required as the business dictates
  • Firewalls & Load balancers (Cisco ASA, ASA-X, Palo Alto, Radware & Cisco ASA and Juniper SRX)
  • In-depth knowledge of Configuration and troubleshooting skills on VPN tunnels, NAT, PAT, Failover, backup and restore.
  • Load balancers (F5 LTM and Brocade ADX)
  • LTM & GTM Configurations and Troubleshooting skills.
  • Configuring/Troubleshooting Application protocols - HTTP, HTTPS, FTP, SMTP, SNMP, SSL etc.
  • Services and protocols commonly used in hosting environments: web servers, database servers, mail servers, name servers.
  • Security technologies (IDS, WAF, RSA, IPS)
  • Networking concepts and devices [All OSI Layers]
  • Configuring/Troubleshooting LAN Switching – VLAN, VTP, STP, EtherChannel,
  • Configuring/Troubleshooting TCP/IP protocol suite & in-depth knowledge of TCP/IP
  • Working experience on Monitoring tools
  • Ability to determine problems and deliver solutions with a high level of customer satisfaction.
  • Ability to document calls and write FAQ / short instructional technical documents for a central store of knowledge is essential to the role.

Skills Required

  • Firewalls
  • Load balancers
  • VPN tunnels
  • NAT
  • PAT
  • Failover
  • Backup and restore
  • LTM
  • GTM
  • Application protocols
  • Web servers
  • Database servers
  • Mail servers
  • Name servers
  • Security technologies
  • Networking concepts
  • LAN Switching
  • TCP/IP protocol
  • Monitoring tools

Initially 6 months, possibility to extend the contract