Multiple roles across day, afternoons and weekends!
Full training & opportunities to cross-skill in other teams!
Interview immediately and start in 3-4 weeks!
Perfect entry into a Big4 | Parramatta location working in FRAUD! Multiple roles | Temp2Perm | Buzzy culture
Your new company This position exists within Risk & Fraud Operations, and is a great opportunity for you to utilise your previous customer service experience to enhance your career in an exciting and dynamic team. The Fraud Team operates on a 24/7 roster and offers day, afternoon and weekend shifts. All roles are a minimum of 37.5 hours per week with lots of options for overtime if you wish. Multiple teams are hiring, so there is a wealth of opportunity to join this bank and start your career in fraud!
Your new role Your new role will join a dynamic, well-supported and buzzy team who have all have a background from retail, hospitality, banking and call-centre. Your main responsibilities will be when successful:
Prevent, detect, and respond to scams and frauds incidents conducted via online banking, telephone banking, over the counter transactions and mobile applications
Assisting vulnerable customers who are victims of scams/fraudulent activity - providing them with empathy and case managing their claims
Effectively communicate to and guide customers through in-depth conversations to prevent financial loss to customers
Managing inbound calls within agreed service level and working to contact centre KPI's and productivity
What you'll need to succeed
Open to strong tenure within retail, banking, customer service and contact centre. Previous experience within banking is advantageous if in a contact centre based role.
Relevant degree within business, commerce or finance is desirable but not necessary.
Keen interest to start a career within banking, This is an entry into the bank so perfect for graduates or people in the infancy of their career and looking for a supportive role to expand their skill-set.
Strong communication and analytical skills. You will need to show empathy, resilience, critical thinking and time management skills.
Ability to commit to the shifts provided; commit to a temp2perm role in Parramatta; interview immediately.
What you'll get in return
Temp2Perm role based in Parramatta
Opportunity to interview immediately and start within 3-4 weeks
Unparalleled training and opportunities to up-skill and cross-skill in other areas of the bank
Fantastic buzzy culture, very energetic and sociable - perfect for those starting out in their career and looking to enhance their skills
Location close to public transport - no parking available
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or send an email to ***************@hays.com.au