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Front Office Night Audit Duty Manager

Elements of Byron
$65,000 - 67,000 per year

Job Description


We have an opportunity available for an experienced Night Audit Duty Manager to join our Front Office team in our multi-award-winning beach front resort. Working closely with our Front Office Manager you will develop and nurture a strong team that are encouraged to cooperate both internally and externally, whilst displaying the high level of customer service and attention to detail that we pride ourselves on. You will directly supervise and coordinate all night staff to ensure proper completion of night audit duties. Facilitate and monitor the implementation of the HSE Management System and associated policies, procedures, guidelines and programs.

Your responsibilities include but are not limited to:

  • Manage nightly resort operations between 11pm - 7am
  • Verify revenue from all sources is accurately balanced, follow up on any discrepancies
  • Post any transactions needed
  • Perform end-of day procedures
  • Produce daily reports for departments and department heads - Compile and run statistical reports for all departments and transfer information to our Accounting department
  • Meet and greet guests as they arrive and complete check in process when required.
  • Carry out nightly property/security checks.
  • Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily.
  • In conjunction with the Rooms Division Manager, develop, implement and monitor performance standards for operations in the department.
  • Ensure the cleanliness standards of the resort are adhered to.

We are looking for someone who can quickly establish rapport, stay calm under pressure, and maintain exceptional attention to detail.

This is a full-time permanent position working 4 days a week, 10 hr shifts, Sat/Sun/Mon/Tue with three days off each week.

Requirements

  • Previous experience in a similar Night Audit role within a 4-5 star hotel/resort.
  • Demonstrated ability to train, lead and motivate a customer focused team
  • Understanding of budget control and rostering
  • Well presented with excellent communication skills both written and verbal
  • Demonstrated proficiency in Microsoft Office, Fidelio or Opera System is essential
  • Strong understanding of IT systems and maintenance
  • Ability to communicate with a diverse range of people
  • Full availability to work weekends and public holidays
  • Remain calm and effective in emergency and high pressure situations
  • Current drivers licence essential
  • First Aid Certificate desirable

Benefits

  • Fantastic staff discounts
  • North Byron beachside location with parking on site
  • Comprehensive on the job training and support
  • Opportunity to work with a fun and outgoing team
  • Leadership training and development available


For any enquiries regarding this role, please contact Justine Dorrell at culture@elementsofbyron.com.au