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Guest Relations Attendant/ Night Audit

The Wests Group Australia

Job Description

About us

The Executive Inn and Gateway Inn are owned by The Wests Group Australia, a Newcastle owned and operated (not for profit) membership-based organisation. The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights. We are one of the many local success stories of our region.

About the position

The Gateway Inn currently have an opportunity in our Guest Relations team. This position is the first point of contact for our guests and provides friendly, personalised customer service throughout our guests stay.

Key responsibilities will include:

  • Maintaining guest accounts, taking reservations and assisting with guest enquiries.
  • Having a thorough knowledge of all Hotel and Club facilities
  • Processing of financial transactions
  • Handling reservation enquiries and bookings
  • Check in and out of Guests

    This position will require availability to work across a 7 day rotating roster including evenings, afternoons, weekends, and peak holiday periods including public holidays.

    Please be advised that it is a requirement of employment at The Wests Group Australia to be double vaccinated against COVID-19 or have a valid medical contraindication certificate. We will ask to sight this evidence prior to making an offer of employment.

    About you

    You are a team player with excellent communication skills and the proven ability to work unsupervised if required. You will have a strong work ethic and are reliable. With the flexibility to work across a 7 day rotating roster, you will have previous experience in customer service oriented position and demonstrate strong computer literacy skills. Previous experience is highly desirable but not essential.

    What we offer

    This position has been identified as a Traineeship opportunity - Gain a Cert III in Hospitality, a nationally recognised qualification.

    The Wests Group Australia offer attractive pay rates, paid overtime and penalty rates for weekends and Public Holidays. Wests can offer career development, mentoring and a dynamic, fun and friendly work environment. Work alongside our passionate and experienced team that truly enjoy what they do. Enjoy a range of benefits and across health and lifestyle including discounted meals, discounted Balance gym membership, special event tickets/invites, discounted accommodation rates our luxury Hotel, The Anchorage located in Port Stephens.

    We welcome candidates from diverse backgrounds to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation and education are valued to reflect the diversity of the communities in which we operate. Aboriginal and Torres Strait Islander peoples are encouraged to apply.