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IT Service Delivery and Assurance

Powered Recruitment
Annual Salary
$90 - $110 an hour

Job Description

Our client is looking for highly qualified consultants to join their team and support the successful delivery of a program for a large Australian Government organisation.

The role is based in Canberra (2 months engagement with 12 x 1 months contract extension option).

Please note: NV1 security clearance is required for this role.

Scope of Role:

Provide Service Delivery and Risk Management Support to the DCS D-ICT Service Assurance Lead in the following areas:

Risk Governance;

Program and Project Management of improvement activities;

Service Delivery and Assurance project services


Provide oversight of project delivery and relevant Partners to ensure processes, tools and technology operate within Defence ICT architecture.

Champions and drives collaborative practices such as iterative delivery, and visual workflow management (e.g. adoption of agile/iterative project management) with Partners and capability sustainment teams through the leveraging of existing CIOG guidance, practices and tooling;

Manage projects effectively throughout to ensure scope creep doesn’t occur;

Provide oversight of project delivery and relevant Partner to ensure processes, tools and technology operate within Defence ICT architecture;

Contribute to supplier reporting and evaluation;

Collaborate with the architecture team to develop solutions that improve business and productivity;

Work closely with stakeholders and project teams to define the scope and requirements for projects;

Design the methods, frameworks and processes that will be used to deliver the required D-ICT capabilities;

Support the development, delivery, integration and testing of new and upgraded D-ICT technology services through to implementation.

Your Skills and Experience:


Knowledge and experience of Information Technology Infrastructure Library (ITIL) focusing on the management of services;

Knowledge and experience with project management in Commonwealth environment;

Knowledge and experience with Risk Management frameworks;

Knowledge and experience vendor management within the Commonwealth environment;

Knowledge and experience with Contract Governance including Performance Management and Reporting with respect to Supplier / Vendor Management.


Formal Qualifications in ITIL, Project Management, Bachelor of IT or similar;

Demonstrated experience leading enterprise level service delivery teams;

Five years’ experience with in a vendor/service supplier environment;

Demonstrated experience with Defence capability sustainment and CIOG guidance, practices and tooling.

To apply, please click the "Apply" button above.

Contract length: 12 months

Job Types: Full-time, Contract

Salary: $90.00 – $110.00 per hour


Bachelor Degree (Preferred)

Work Remotely: