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Journey Expert, Data Governance

ANZ Banking Group

Job Description

Requisition Title -
Journey Expert, Data Governance

Job Number: - AUS124356

  • Be part of an exciting opportunity in ANZ’s Finance of the Future!
  • Make systems more reliable, easy to use, and provide accurate & consistent data!
  • Leverage on emerging technology to drive continuous process improvement

About The Role

Role Location: 833 Collins Street, Docklands VIC 3008

Role Type: Permanent, Full-time

ANZ’s Finance Systems, Data and Innovation (FSDI) team manages the operational running and changes to systems for ANZ’s Core Finance (financial management, external and management reporting) and Procurement functions. The team supports users across Enterprise Finance and broader ANZ through partnering and collaborating with other areas of ANZ, such as Risk, Enterprise Data, and Technology, to leverage solutions more broadly and influence enterprise strategic technology solutions.

As a Journey Expert within the FSDI team, you will be responsible for optimising existing end-to-end customer journeys, and improving the customer experience, by understanding customer/user requirements and devising new, innovative solutions, services, products or propositions. Your role will require you to work in your squad to shape and evaluate the viability and feasibility of customer solutions, and to ensure that those solutions are delivered in a way that realises the intended value. You will work to understand the business process and to continuously improve, simplify and deliver a better experience for the specific FSDI area of Data Governance.

Data Governance for Enterprise Finance aims to:

  • Establish a divisional data governance forum with oversight across data issues and metrics
  • Ensure divisional processes, roles and responsibilities are in place for managing divisional data assets
  • Identify, capture and manage divisional data lifecycle risks and issues
  • Divisional data stewards will curate the data assets by implementing changes to improve data quality, including reference data, business glossary and engaging subject matter experts

About You

Everyone brings their own unique mix of skills and preferences – to be successful in this role; you’ll recognise many of these things to be part of your experiences, knowledge and skills:

  • Excellent stakeholder management and relationship building skills
  • Extensive experience working within cross-functional, agile or continuous delivery teams
  • Background in process optimization (e.g. lean/six sigma)
  • Proficiency in data analytics and interrogation tools
  • Experience investigating and resolving data quality issues
  • Able to understand complex system landscapes and how data flows between systems
  • Able to communicate with senior executives
  • Agile Delivery background is a plus, with strong proficiency in using tools to manage projects effectively such as Excel, Jira, Confluence, SharePoint or something else!

About ANZ

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit You may apply for this role by visiting ANZ Careers and search for reference number AUS124356.