Company Logo

Manager - External Fraud Investigations


Job Description

About The Role

Role Location: 833 Collins Street, Docklands VIC 3008

Role Type: Full-Time, Permanent opportunity (40 hours/week)

The Manager – External Fraud Investigations is responsible for managing a number of Investigations teams who have oversight of significant external fraud events against ANZ and ANZ customers. The teams are responsible for investigating these events, remediating customers, escalating identified risks to relevant stakeholders and liaising with Law Enforcement to recover funds on behalf of ANZ. The Manager, Fraud Investigations is responsible for supporting the team in investigating fraud events while ensuring all leader fundamentals are adhered to. The incumbent will also act as a second in charge to the Complex Investigations Lead.

About You

To be successful in this role, will ideally bring the following:

  • Banking, Product & industry knowledge
  • Risk Management experience
  • Regulatory knowledge (e.g. Crimes Act, Principles of Evidence & AML/CTF)
  • Experience in complex investigations
  • Excellent written and verbal communication skills and strong organisational skills
  • Experience in managing people and an operational environment
  • Good interpersonal and relationship building skills
  • Well -developed interviewing skills

About ANZ

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit

You may apply for this role by visiting ANZ Careers and search for reference number AUS130402.

LGBTI Jobs is Australia’s national job board dedicated to assisting Lesbian, Gay, Transgender, Transexual graduates and jobseekers connect with organisations actively engaged in LGBTI inclusion initiatives.