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Manager Digital & Data, Risk & Compliance


Job Description

Manager Digital and Data, Risk & Compliance
Clerk Grade 11/12 
Ongoing  / Permanent role
Flexible working available 

The Department of Customer Service (DCS) is a service provider, regulator and central agency of government. DCS is undertaking an ambitious digital transformation of government services, underpinned by its Digital Government Strategy.

Government Technology Platforms (GTP) enables NSW government through the provision of core and common digital capability including cross sector leadership and delivery of ICT infrastructure and digital services aligned to the NSW Government ICT Strategy; Beyond Digital.

About the Role

Reporting to the Director, Digital Platforms Operations, this role is part of a diverse and collaborative team who value individual input and offers genuine flexibility.

 Working closely with the operational and delivery teams, the Manager Digital and Data, Risk & Compliance leads the implementation and improvement of our Information Security Management System (ISMS) including risk management practices and embedding a cyber aware culture of delivering safe, secure, and compliant services.

This role embeds the ISMS within business practices to maintain continuity of services and ensure processes and procedures are alignment with relevant policy, including the Cyber Security Policy:  

 About you

This role will draw on your cyber security, customer service and stakeholder management skills where you have provided expert advice and recommendations in accordance with relevant policies, frameworks and controls including ISO27001 and PCI-DSS.

 Your previous experience in driving cyber security activity and improving an ISMS governance framework across a diverse range of digital products and services will be critical to your success.

 You will have the ability to maintain up-to-date knowledge on ICT, cyber security and cyber risk trends and ideally have experience with cyber security policy in the context of NSW government.

Working at Department of Customer Service

The Department of Customer Service is a great place to work! Our values of accountability, trust, service and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Salary Clerk Grade 11/12, with the base salary for this role starting at $128,473 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Claudia Aubert via

Closing Date: Monday 19th April at 9:59am

The Department of Customer Service is proud to be an EEO Employer who are fully focused on equality and believe deeply in diversity of all identities making us different and a true reflection of our NSW customers. As an inclusive workplace, we support various employee resource groups, practice flexible work and workplace adjustment.

If you do require an adjustment during the recruitment process, please notify us on your application form.