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Victorian Government

Job Description

An exciting opportunity is available for a Manager-Governance with Service Victoria.

As a modern, outcomes driven technology organisation, Service Victoria is embracing remote first working for this role.

Service Victoria is an Administrative Office within the Department of Premier & Cabinet charged with simplifying, improving, and modernising essential government transactions and delivering customer service. We are working hard to deliver a customer service system around what Victorians want and need, rather than what works for government. We know people want easier access to government transactions, including online options. We are in our third year of operational service and have served more than a million customers. Their feedback has been overwhelmingly positive with satisfaction rated at around 96 percent. We are a customer-centric organisation with functional expertise in customer experience, product development, public policy, agile delivery, information technology, service management and corporate governance. We have a mature digital services platform of contemporary cloud-based infrastructure, technical architecture, and scalable and reusable common capabilities, with real-time integration into agency legacy systems.

What a Manager-Governance does at Service Victoria:

* Experienced and effective management of governance, public policy and administration including preparation of Briefings, Risk Management Review and Mitigations, development of Business Cases, Frameworks and Policy and Proceedures
* Deep knowledge and understanding of Information Management across public sector organisations
* Excellent verbal and written communication with the ability to produce a range of business correspondence and reports, presenting clear, factual and pertinent information based on knowledge, research and analysis.
* Identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; balancing strategic and tactical perspectives; using effective approaches for choosing a course of action or developing appropriate solutions; taking appropriate action in a timely manner.
* Ability to diagnose emerging issues, obstacles, opportunities and the strategic implications of an issue in the internal and external environment and prepare advice.
* Ability to model appropriate behaviours to engender respect, exhibiting engagement and empowerment strategies that influence and facilitate connections across an organisation and with its stakeholders. 
* Demonstrated ability to anticipate and work to minimise conflict, negotiating pragmatic solutions with stakeholders while being prepared to argue strongly despite strong opposition where appropriate.
* Being comfortable with complexity, ambiguity, change and risk, with advanced strategies for ensuring achievement in light of the changing and complex environment in which Service Victoria operates.

On your first day you'll have:

* Provide high level advice, both written and verbal briefings and support to the Executive Leadership Team on a wide range of issues, including privacy, risk management, governance, compliance, reporting (including PAEC, BP3, FMA etc), and government policy
* Manage and support the internal executive committees, correspondence, preparation of reports and brief
* Collaborate and coordinate the development of Service Victoria's risk management framework, risk reporting and mitigations, governance policies and procedures and adapt risk management within an agile IT environment
* Collaborate across Service Victoria to ensure policy, frameworks, legislation and regulation is appropriately applied to digital service delivery.
* Monitor and report on high priority issues, risks, trends and innovation and seek opportunities to continue to enhance Service Victoria's approach.
* Coordinate and advise on assurance and compliance activities across the organisation.
* Writing of submissions, preparation of reports and other statutory reporting obligations 
* Coordinate and manage implementation of the business continuity plan as required 
* Contribute to the continuous improvement of systems and process within the Corporate Team 
* Provide a variety of commercial, regulatory and government management reports to facilitate decision making and provide verbal briefings to the Executive Committees as required.
* Develop structures, service models and skill sets to ensure that managers receive advice, guidance and coaching on matters related to organisation performance and reporting
* Initiate, manage and maintain close liaison and effective relationships with stakeholders across Service Victoria, Digital Victoria and the Department of Premier and Cabinet. 

This position is only open to applicants with relevant rights to work in Australia.
How to apply: Apply before the advertised closing date, all applications should include:
a resume
a cover letter

Other relevant information:

* Applicants must be an Australian Citizen, Permanent Resident or hold a valid work visa and comply with the 100-point Proof of Identity Check and national police records check

* Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply
* Non-VPS applicants will be subject to a probation period
* All staff must comply with the Code of Conduct for Victorian Public Sector Employees
* Terms and conditions for department employees are subject to the Victorian Public Service Enterprise Agreement 2020.
* Under the Pandemic Orders DPC is required to collect, record and hold COVID-19 vaccination information for all employees and contractors who are, or may be, scheduled to work outside of their place of residence.