See yourself in our team:
Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world's best systems and processes.
The RBS Controls Office is focussed on supporting RBS to have best practice management of risks, controls and conduct to ensure customers get the right outcomes. We aim to make things simple and easy so that our customers receive the best experience and want to do more business with us. The Control and Customer Outcomes team challenge and enhance the way we govern, design and deliver products and services. The objectives of the team are to:
Do work that matters:
This is a 12 month secondment/fixed term role, with the key purpose of completing deep dive investigations into products and services focused on conduct risks and customer outcomes. The role supports and constructively challenges RBS to focus on risk events and how the design and sale of products impacts on customer outcomes and our ability to meet community expectations. You will work close with colleagues across product and distribution, and compliance and Customer and Community Advocacy.
We're interested in hearing from people who have:
If you are an experienced professional with a desire to take on complex work/projects then we would love to hear from you!
This is a 12 month fixed term contract with a potential to go permanent.
Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you.
Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.
Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.
We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick [link removed] to submit a valid application. We're keen to support you with the next step in your career.