Company Logo

Operational Assurance Advisor

The Star Entertainment Group

Job Description

About us

The Star Entertainment Group’s vision is to be Australia’s leading integrated resort company. Attracting 18 million guests each year, The Star Entertainment Group’s properties across Sydney, Brisbane and the Gold Coast are world class tourist destinations that offer visitors a diverse selection of award-winning restaurants, bars, cafes, accommodation and entertainment options.

What we are looking for

The role of our Operational Assurance Officer is to deliver an integrated and ‘hands-on’ operational assurance framework for the Surveillance and Security function, thereby enhancing operational compliance as it relates to internal operating procedures, applicable legislation, organisational requirements and community expectations.

Key responsibilities in the role are, but not limited to:

  • Support the Asset Protection Risk & Compliance Manager in delivering an integrated yet fully impartial, operational assurance and compliance framework. Focus on risk priorities and operational improvement through a strict compliance measurement approach
  • Identify operational compliance gaps and make independent improvement recommendations
  • Review and track operational assurance initiatives
  • Assist with driving the improvement of professional standards and integrity by developing and implementing an independent and consistent approach to auditing and reporting
  • Continuously review and monitor incident reporting quality and accuracy including the collection and collation of associated evidence, documents and records
  • Continuously review and monitor the execution of standard operating procedures, as they relate to the prevention of minors from entering licensed areas
  • Ensure continuous performance measurement against organisational policies, standards and legislative requirements with a view to minimise risk and drive effectiveness and consistency
  • Conduct sophisticated and meaningful investigations in relation to critical incidents and serious procedural breaches
  • Continuously review, monitor and look to improve operational compliance through periodic monitoring, regular auditing and review to ensure the management system continues to function effectively
  • Proactively seek to experience and genuinely understand any challenges or hurdles faced by operations teams in meeting their day-to-day compliance obligations

What we are looking for:

  • Previous 3-5 years’ experience in a Compliance, Assurance or Regulatory role
  • Previous 1-2 years’ experience in a leadership role
  • Responsible Service of Alcohol and Responsible Gambling Accreditation
  • Strong ability to build and maintain relationships
  • Certificate IV in Security & Risk Management desirable
  • Certificate IV in Workplace Training and Assessment desirable

Our benefits

  • Discounts across award winning restaurants and accommodation
  • Lifestyle discounts including gym memberships and laundry services
  • FREE buffet meal with a new menu everyday
  • $10 staff parking every day including weekends and late nights
  • Career development, training and courses via The Star Academy

Our culture

We are committed to our people. We recognise the importance of each team member and strive to provide a workplace that empowers staff to be the best they can be.

It's your move

Make your next move by clicking the link below.

“The Star Entertainment Group is committed to building a diverse environment and is proud to be an equal opportunity employer. We are committed to building a diverse workforce that reflects our community.”