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Quality Assurance Manager

Department of Jobs, Precincts and Regions
$102,637 - $124,183

Job Description

Quality Assurance Manager

  • $102,637 - $124,183 (plus superannuation)
  • Fixed Term 12 months
  • Usual hours of work: Full Time (flexibility may be available)
  • Usual work location: 1 Spring Street, Melbourne (flexibility may be available)

The Department of Jobs, Precincts and Regions (DJPR) was established to ensure Victoria's strong economic performance by growing industries and regions. Here at DJPR, we're making sure Victoria's economy benefits all Victorians by creating more jobs for more people, building thriving places and regions and nurturing inclusive communities.

The position of Quality Assurance Manager forms a part of the Delivery centre within the Corporate Services and Delivery group.

The COVID-19 Grant Policy teams is part of the Delivery Branch and leads on the policy design, implementation and evaluation of COVID-19 grant programs administered by the department. The team provides strategic advice to inform government decision making and fosters a continuous improvement approach to program and project management, processes and systems. To deliver, the branch works closely with key stakeholders across the department, central agencies, industry stakeholder groups, Ministerial Offices and businesses.

The ideal candidate will have strong experience working with quality assurance materials and change management practices both face to face and digitally.

The position works closely with a wide variety of departmental, government and industry stakeholders to support the design, implementation, monitoring and reporting of business programs and initiatives within the Delivery Group of the Department.

The key accountabilities of the role are:

  • Engage with a variety of internal and external stakeholders in a complex environment, working as part of a Transformational Program team. 
  • Proven track record across the implementation of quality assurance solutions across a range of projects in a fast-paced environment.
  • Ability to define and measure the effectiveness of a quality assurance process and implement mitigations where necessary, including engaging with senior stakeholders on progress, issues and roadblocks.
  • Management of a small team of quality assurance specialists.
  • Oversee daily activity of quality assurance specialists, ensuring training distribution, work –flow management and team compliance. 
  • Collaborating with the Process Improvement, Performance Reporting Analyst and Training Manager in the Customer Experience team to ensure end to end continuous improvement
  • Establishment of appropriate measurement and tracking methods.
  • Ensure best practice change management protocols and processes are developed and implemented with quality assurance team and wider investigation teams in collaboration with the Training Manger in the Customer Experience Team.

For a confidential discussion, please email Theo Olariu – Senior Manager, Customer Service on

Successful candidates will be required to undergo a National Police Records Check prior to commencing employment with the Department.

For further information on the position, please refer to the attached position description.

How to Apply

Please click the ‘Apply Now' button. As part of the application process, you will need to provide a copy of your resume and a cover letter addressing the key selection criteria outlined in the position description.

Applications close at midnight on 31 January 2022.