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Resolutions Specialist (Compliance)

Programmed Professionals

Job Description

Resolutions Specialist (Compliance)

Our Client is a well-respected member-based organisation with a great welcoming culture that plays an integral role in its industry for the benefits of its members and their long-term wellbeing.

They are seeking an experienced problem solver who can engage and educate members working with them to identify solutions. If you have experience in financial services or similar type industries, exposure to compliance activities, are details focussed, have excellent administrative and customer service skills then this may be the next opportunity for you.

They are seeking a self-motivated and driven candidate with a strong desire to learn and develop.

Tasks include liaising with members, understanding their situation, interpreting and applying legislation, policies, and procedures to deliver the right outcomes for all parties.

As a detail orientated candidate, you will display excellent time management skills to achieve positive and timely outcomes.

Specific duties include:

Providing ongoing support, education and guidance to members and stakeholders inside and outside of the organisation

Assisting members in understanding and meeting compliance obligations

Engaging with members via phone and email

Skills required include:

Excellent communication and general administrative skills

Excellent critical thinking, numeracy and literacy skills

Experience utilizing a membership administration system and related supporting systems

Proven ability to successfully meet KPIs within an operational environment to defined quality standards

Demonstratable initiative, resilience and an appropriate sense of urgency to resolve matters in a timely and effective manner

Strong investigative, analytical and influencing skills

What we can offer you:

Competitive Salary and Benefits

Health and Wellbeing Program

Employee assistance Program

Supportive leadership and ongoing training

A background working in finance, insurance, banking, superannuation or a complex administrative processing environment will support your application.