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Security Operations Manager Identity and Access Management


Job Description

Job Expectations

A career that makes a real difference.

Would you like to join a company that’s currently redefining the future of Australia?

If so, come and join the nbn team, our people have a clear vision and a common goal, to transform Australia’s digital landscape.

nbn has been established to assist the Australian Government in ensuring all homes and businesses in Australia have access to fast broadband. Nbn designs, builds and operates a wholesale-only national broadband network for Australia including a mix of broadband technologies.

A bit about the role

As SEO Operations Security Operations Manager for Identity and Access Management (IAM) you will own the overall technical operational responsibility for critical IAM applications such as Sailpoint, Okta and the Oracle suite. This is a technical leadership role reporting directly to the Executive Manager Security Operations and is accountable for leading the day to day management of IAM Service Operations function, collaborating with Architectures and Service Delivery teams to achieve operational excellence across nbn IAM platforms.

The Security Operations Manager will be responsible for the overall seamless service delivery of the platforms through ensuring availability, stability, maturity, and currency of the systems are maintained, waste is identified and eliminated, and continuous improvement prevails.

Provision of operational support is a requirement of the Security Operations Manager, working in conjunction with the broader support organisation to ensure; service exceptions are minimised; currency and capacity are managed pro-actively; monitoring, alerting and response processors are in place; and end to end service is maintained in line with defined and agreed Service Levels. In addition to this, some of the key accountabilities will also include:

Incidents Management

  • Primary point of contact for major operational issues escalations

Problem Management

  • Coordinate and lead investigations 24/7 to reproduce production issues and apply workarounds

Change Management

  • Assist Service Delivery and IAM Security Operations teams in major and minor release deployments

Continuous Improvements and Operations Governance

  • Conduct weekly Service Delivery and IAM Security Operations team meetings to review operational performance

As a challenging technical leadership role, you will have significant career advancement opportunities.

A bit about you

The ideal candidate will have hands-on experience in Design/Test/Development/Operations Support experience in IAM systems, along with IAM Solution Architecture and/or Design and Incident/Problem/Defect Triage, Restoration and Resolution.

Experienced in Continuous Integration and Continuous Delivery frameworks and implementations as well as being experienced building a team from the ground up with associated measures of success.

The SEO Operations Security Operations Manager – Identity and Access Management (IAM) will also be experienced in the following:

  • Specific experience in Development/Testing/Operations support in IAM systems such as Oracle suite, Sailpoint, OKTA, QuantumSafe, Cyber Ark, etc.
  • Knowledge of industry trends for information security governance and compliance and secure networking, secure infrastructure, application security and data protection.
  • Experience in managing a software development/technical operations team and creating a positive, collaborative, inclusive working environment.
  • Lead with authenticity and manage teams and stakeholder communications openly
  • Highly developed interpersonal awareness, leadership skills with an outcome focused approach
  • Management of a medium sized team and the ability to create high performing team

Life at nbn

At nbn our people have a clear and shared purpose - empowering Australians to redefine the way they live, work and play into the future. As one of the Australia’s largest infrastructure projects ever undertaken in Australian history, you’ll be part of a team building a brighter future for the country.

In your personal career, you’ll benefit from technical training for professional development, leadership programs and access to the latest technology, as well as being led by a diverse executive team.

nbn is committed to an inclusive, flexible and supportive workplace where everyone can feel valued, respected and have equal opportunity to thrive and succeed. We encourage applications from people of all ages, nationalities, abilities and cultures - including Aboriginal and Torres Strait Islander peoples, the LGBTI+ community and people living with disability. We're happy to adjust our recruitment process to support accessibility needs – we encourage you to advise us at the time of the application via

We actively focus on our people having a fair go at reaching their career aspirations. We’re committed to equal opportunities for all employees, with a target of 33% of women in senior management by 2020. With initiatives like Women’s Leadership Programs, a commitment to equal pay, flexibility and market leading parental leave, we truly are paving the way for true equality in the workplace.

Continue the conversation

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

At nbn our people and our planet matter. We have an unwavering commitment to the wellbeing and safety of our employees so that everyone goes home safely each day and can perform at their peak to deliver the nbn ™ network. nbn also aims to build a network that minimises energy use and can be operated with minimal impact on the environment.

Worker Type


Time Type

Full time