The Strategic and Governance Services Centre (SGSC) provides advice and expertise to the senior leadership and the University community in relation to performance and governance matters to enable the University to meet its strategic objectives and operational requirements.
The Senior Complaints, Appeals and Integrity Officer is a pivotal role within the Legal and Integrity team responsible for building collaborative relationships with relevant stakeholders across ECU in providing management and advice on complaints and student appeals, ensuring compliance to processes, policies, standards and guidelines.
Key accountabilities include but are not limited to:
Ensuring matters received from students, staff and members of the public are managed effectively through to resolution in a timely manner. Referring matters to the relevant subject matter experts or investigating where appropriate
Conducting data analysis, assessing trends and recommending strategies to improve services, policies and procedure changes
Providing support for the Student Appeals Committee in their decision making process
Supporting the compliance functions to ensure the University actively maintains its legislative responsibilities
We are open to the industry and background you may come from, it will be your solid experience in a complaint management or dispute resolution role that will be essential. Also crucial to the success of this position will be your ability to take a proactive and solutions focused approach to reaching the best outcomes whilst maintaining a mature and balanced view. Strong relationship building skills with the ability to influence at the senior management level will also be imperative.
Benefits & Remuneration
In return you will have the opportunity to work for an organisation that is collegiate, idealistic and innovative in their thinking. You’ll work with a diverse and interesting senior stakeholder group where no day will be the same!
This full-time, Ongoing position attracts remuneration of $101,636 - $114,474 pa (HEW 8) plus 17% University superannuation contribution.
ECU supports a work/life balance for staff. Benefits such as flexible working arrangements may also be negotiated to meet your personal circumstances.
ECU has an Award-winning Health and Wellness Program and an extensive range of staff benefits across entertainment, financial, health, travel and consumer goods and services.
For information on the benefits of working at ECU, please visit our Employment Opportunities website.
Interested applicants are welcome to call Rose Voce from Briscoe Search and Consulting on 0434 272 272 for more information.
How to Apply
Please email your CV along with a covering letter outlining your suitability for the position to firstname.lastname@example.org quoting job number 13812117.
Applications close on SUNDAY 29 NOVEMBER 2020 at 11:30pm AWST . ECU reserves the right to close applications at any time, therefore we encourage you to submit your application as soon as possible.
ECU is a diverse and inclusive workplace reflecting the differences in society. Specific strategies and initiatives are in place to address underrepresentation of specific groups. Applications are encouraged from suitably qualified people from all backgrounds. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.