RBS Retail Products Credit Risk develops and implements credit strategies for all Unsecured retail credit products including Credit Cards, Personal Loans and Personal Overdrafts. These strategies span the entire consumer lifecycle from pre-marketing to customer management, including collection of overdue amounts. The team also provides advice and oversight to business teams managing Unsecured Lending.
Within this team, Consumer Finance Portfolio Initiatives forms part of the Strategic Projects team. The Consumer Finance Portfolio Initiatives team works across Personal Loan, Credit Cards and Personal Overdrafts to support credit risk initiatives that are across product. Our vision is to provide optimal customer service through expert insight and innovative solutions that support risk appetite and business strategy.
Roles and Responsibilities:
The role of Senior Credit Risk Analyst will support management in the identification, development and implementation of tools that can be used to grow our business within risk appetite. This will include providing analytics to support these changes and following the change management process to implement system changes.
Contribution to Profit / Business
Support management in the identification, development and implementation of tool and strategies in order to optimise profitability (e.g. PACC) and / or maximise productivity within risk appetite
Provide proactive input on the development of tools and strategies that includes actively looking to identify opportunities to add value
Produce analytics to identify risks using Customer data, ensuring quality of the highest standard
Provide commentary on observations and insights, ensuring quality of the highest standard
Data extraction and analysis;
Provide timely and accurate advice to key business stakeholders (includes Product, Operations and Risk)
Report and escalate issues in a timely manner and in line with the Group’s operational risk processes;
Identify emerging issues with processes and assessment methodologies, work to mitigate / remediate such issues.
Adhere to Governance frameworks
Leadership / Management
Work and interact closely with senior executives and key stakeholders including Operations, Finance, Legal, Risk and Product in monitoring and development of new collections strategies
We are interested in hearing from you…
Preferred background in Credit Risk, Analytics, or Data Science with a Financial Services organisation;
Demonstrated experience in using data manipulation and statistical analysis tools (e.g. SAS, SQL, Tableau) to convert large data sets into easily consumable and insightful reports and business recommendations;
Demonstrated experience using data to derive, justify and implement hypothesis driven strategy optimisation;
Experience in formulating and communicating ideas to senior management;
Experience in change management, workflow management, and managing risk to the highest degree of compliance and governance (including documentation);
Prior experience in project roles within a financial institution is highly regarded but not essential.
Degree in relevant discipline (e.g. Economics, Statistics, Maths, Actuarial studies, Engineering or Science) is preferred;
Proficiency in SAS / SQL and Excel is necessary for the role;
Ability to work with large data sets, and understand interactions between relevant data is necessary for the role;
Sound business acumen supplementing excellent communication skills and an appreciation of the importance of positive customer experiences;
Either an understanding of or a desire to understand how credit risk strategies can drive profit generation.
You are analytical, strategic, and a forward thinking creative-problem solver, highly capable of working proactively within a team, leading by example, managing multiple projects simultaneously while navigating through ambiguity.
You are passionate about customers and the opportunity to build trust and customer advocacy through data driven insights.
You are enthusiastic, self-motivated and focused on continuous improvement.
You look beyond the status quo to try new approaches and tools, thereby lifting the overall capability of the team.
If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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