Company Logo

Senior Engineer - Customer Identity and Access Management

Service NSW

Job Description

Senior Product Engineer - Customer Identity and Access Management

  • Be part of a world class government digital transformation where you can express your creativity in an impactful way
  • Deliver ground-breaking services to the 8+ million customers of Service NSW
  • Flexible working arrangements (remote working options, flexible hours and more)

About us:

Digital Services at Service NSW is a diverse and vibrant team of talented Engineers, Designers, and Product Managers, working together to develop innovative digital experiences that improve the lives of our 8+ million customers.

We believe that working for Digital Services is not just a job, but a purpose. Joining Service NSW will provide a way for you to serve the citizens of NSW and better the community. Digital Services has been at the centre of the NSW Government's response to bushfires, floods, and COVID-19, and we are looking for someone to utilise their skills to continue to serve our customers through any hardships that may come their way. Customer service is at the heart of everything we do.

Service NSW prides itself on being an inclusive, diverse, caring and respectful workplace. Our workforce is from a vast array of backgrounds, countries, and cultures. We encourage applicants from all walks of life, and those with disabilities are strongly encouraged to apply.

If you are looking for a role that gives you purpose, in a place where you can embrace your differences, join Service NSW. We want you!

To learn more about our Digital Product Teams please click here

About the team:

Service NSW makes it easier to access government services for people and businesses across NSW. At the same time the importance of Service NSW as an identity provider will increase in the coming years, which requires stronger authentication mechanisms and protection of the personal data and improved threat detection. We are looking for a passionate Senior Product Engineer - Customer Identity & Access Management to join the Service NSW MyAccount / Accelerator Team.

You'll be part of a truly agile, human-centered product development team, who values your happiness, growth and personal development.

We use agile and modern practices (such as TDD, pair programming, automated testing and CI/CD) to design and build fast stable software and get it into our customers' hands quickly. We are committed to iterative delivery using the build, measure, learn paradigm. We pride ourselves on being responsive to customers' needs, consistently delivering value to the people of NSW.

We work with modern technologies using microservices architectures on platforms such as Cloud Foundry TAS and Kubernetes which are behind Apigee. We host and implement most of our products on AWS. We collaborate closely with other teams to architect and implement the right solutions, applying lean problem-solving to deliver value within a complex ecosystem.

Being a Senior Product Engineer with Service NSW

As a Senior Product Engineer in the Customer Identity and Access Management team you will be involved in deliver new features following lean agile methodologies and agile practices. Your day to day will look like:

  • Designing and implementing robust software solutions to deliver improved customer experiences
  • Implementing and supporting the CIAM solution, including but not limited to the migration of users from the current IAM platform
  • Implementing and ensuring the implementation of standard authentication patterns to reduce complexity and speed up development of other product teams relying on the authentication as part of the transaction
  • Helping improve the software delivery system, including decreasing build times, increasing automated tests
  • Building applications using Test Driven Development, Continuous Integration and Continuous Delivery
  • Taking ownership of challenges and take them to resolution
  • Driving adoption and maintenance of best practices in your team
  • Mentoring junior team members using a growth mindset approach
  • Supporting Product managers and Designers in driving smart implementation of high impact solutions to business and customer problems Designers in driving smart implementation of high impact solutions to business and customer problems

What you will bring to this role

  • Expertise and experience. You will have a good understanding of frontend, backend, and infrastructure, with hands-on development experience plus:
    • Proven experience in javascript, nodejs or similar
    • Knowledge of CI/CD practices
    • Knowledge of multi- tenancy architectures
    • Some knowledge about security OWASP, SAST, DAST
  • Understanding of systems thinking and technical design. You must have a good understanding of modern and distributed design patterns like API gateway, microservices, distributed clients around an Identity Provider
  • Knowledge of Identity and Access Management Concepts. This includes but is not limited to a solid understanding of the Open Id Connect specification
  • Understanding of software architecture. Ideally you will have good understanding and knowledge of software architecture, especially micro services architectures and design patterns

Service NSW commitment to diversity

At Service NSW we deeply value our customers and our teammates. We are an inclusive, diverse, caring and respectful team and a place where everyone can bring their whole self to work.

People with a disability are strongly encouraged to apply and we welcome a discussion regarding workplace adjustments to help maximise everyone's opportunity to fully participate and contribute.

We pay our respects to Aboriginal and Torres Strait Islander peoples and Elders past, present and emerging and acknowledge the traditional custodians of the land, waters, culture and community we walk, work and live.

To Apply
Please apply online and attach a copy of your latest resume and a cover letter. Salary Grade 9/10, with the base salary for this role starting at 114,429 base plus superannuation.

Click Here to access the Role Description.

Closing Date: Applications will be reviewed on an ongoing basis, we encourage that you put your application in ASAP so you don't miss out on this opportunity within our Engineer Teams at Service NSW

Based on our current Work, Health and Safety (WHS) requirements, and in line with our Mandatory Vaccination Policy, it is a condition of engagement for a role within Service NSW/Department of Customer Service that staff be fully vaccinated against COVID-19. Successful applicants will be required to provide proof of their COVID-19 vaccination status or have an approved medial contraindication certificate. Any relevant medical circumstances impacting on the ability to obtain a COVID-19 vaccination will be considered. These requirements apply to both internal and external preferred candidates and must be completed prior to commencing in the position. If you have a medical contraindication which may prevent you from complying with this requirement, please contact the recruitment team at Service NSW.

Our Commitment to Diversity, Inclusion & Flexibility

We are committed to diversity, inclusion, and new ways of working.

The Department of Customer Service serves all the people of NSW and we want to reflect that diversity in our people. We welcome and encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQA+ community, veterans, carers, refugees, people in regional NSW and people of all ages. We strive to be an inclusive workplace where all our people can bring their authentic selves to work without judgement.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.

If you do require an adjustment during the recruitment process, please notify us on your application form.


Thank you for your interest in Senior Product Engineer - Customer Identity and Access Management role!