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Senior Risk Analyst

Job Description

Senior Risk Analyst, Ongoing, Sydney

The Department of Customer Service (DCS) is looking for a Senior Risk Analyst to join our growing team!


  • Fantastic ongoing clerk grade 9/10 Opportunity.
  • Salary range: $113,343 to $124,901 plus superannuation, commensurate with experience.
  • Regional NSW Opportunities: we celebrate diversity and embrace flexible working – talk to us about what flexibility can look like for you.
  • Genuinely flexible working arrangements.
  • Excellent career development and learning development opportunities.

About Us
DCS is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better. 

DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW.? 

This is an exciting opportunity to work in a newly created role with our broader Office of the CISO team who work closely with DCS agencies to respond to ICT and cyber risks. This enables agencies to safely deliver personalised digital experiences to NSW and this role will be pivotal in achieving this!

Your responsibilities will include:

  • Coordinate the risk management framework and processes to ensure security and IT risks are identified, assessed and managed
  • Design and operate risk registers, documentation and other tools to facilitate effective risk, audit and compliance functions
  • Monitor, report and present risks, risk management performance, indicators and trends to effectively communicate the Department’s risk posture, impacts, and progress
  • Design, implement and operate risk management improvements and initiatives to ensure a best in class and continuously improving security risk management function

Key Challenges:

  • Influencing and managing diverse stakeholders, including risk owners and executives, to ensure an engaging and positive security risk culture
  • Aligning varied and numerous existing processes, technologies and people to drive harmonisation and best practices
  • Providing expert subject matter advisory and support on security and risk matters established in risk mitigation strategies, compliance activities and audits.
  • Interpreting and aligning internal and external requirements, including industry standards, auditors, regulatory bodies, executives, legislative/administrative instruments, and business function requirements.

About you:

  • Proven experience in leading the governance, implementation, operation, and/or auditing of security standards and frameworks (e.g. ISO 27001:2013, NIST, ISM, Essential 8, etc.)
  • Demonstrated experience in ISO 31000:2018, including assessment, advisory and risk register management in complex and diverse IT and security environments
  • Contemporary knowledge of trends and technologies relating the information security
  • Disciplined stakeholder coordination skills with the ability to negotiate, influence and lead working groups and consultations to achieve desired outcomes
  • Industry security, auditing or service management certification (e.g. CISA, ISO27001 LA/LI, ITIL, etc.) or equivalent experience
  • Experience in designing risk reports and operating risk tools/software is desirable

If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you!

Salary Grade 9/10, with the base salary for this role starting at $113,343 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Nathan Ly via

Employment in these roles may require COVID Vaccination based on WHS risk assessment outcomes

Closing Date: Friday 3rd November 10am

Working at Department of Customer Service

The Department of Customer Service is a great place to work! Our values of accountability, trust, service and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset

The Department of Customer Service is proud to be an EEO Employer who are fully focused on equality and believe deeply in diversity of all identities making us different and a true reflection of our NSW customers. As an inclusive workplace, we support various employee resource groups, practice flexible work and workplace adjustment.

If you do require an adjustment during the recruitment process, please notify us on your application form.